Geaux Uptown
Proof of execution

Three organizations. Three problems they had been living with for too long. Here is what happened when they did not have to anymore.

Names withheld at client request. Every metric below is from a live engagement — not a projection, not a case study written before the work happened.

Fortune 4 Healthcare Distribution · Pharmacy Operations

Transformed a Fortune 4 healthcare distribution pharmacy operation from reactive to high-performing.

Stepped into the Operations Manager role inside a Fortune 4 healthcare distribution enterprise — one of the largest healthcare organizations in the world — and inherited a complex, high-volume pharmacy operation with performance gaps, compliance vulnerabilities, and no scalable operational infrastructure. Rebuilt the operational foundation from the ground up: full SOP library, Agile framework in Jira/Confluence, root cause analysis, formal QBR cadences, and Lean redesign of freight and fulfillment.

Employer name withheld out of professional discretion. Tarean remains in this role through January 2027; results, scope, and metrics are presented in generalized form to honor confidentiality obligations to a current employer. Specifics available under NDA on request.

Investment
Operations Manager engagement · Nov 2021 – Present
Payback
Sustained year-over-year
10%+
Above company targets
Sustained, not a spike
$150K+
Annual freight savings
Lean process redesign
99.9%
Fill accuracy
High-volume operations
0
SLA breaches
Across full client portfolio
Before
  • − Inconsistent performance — varied by who was on shift
  • − SOPs outdated or missing entirely
  • − Compliance & documentation gaps in a regulated environment
  • − No systematic framework for tracking or sustaining results
After
  • + Full SOP library rebuilt — fully audit-ready and actively maintained
  • + Agile framework deployed in Jira & Confluence
  • + Formal QBR cadences and SLA tracking with clients
  • + Multiple team members promoted into lead and SME roles
MedSpa · Dallas–Fort Worth

Recovered 40% of after-hours leads in 30 days.

A high-volume MedSpa was losing nearly half their inquiries after 5pm. Phone tag, missed forms, no after-hours coverage. We deployed an AI concierge in 7 days that books, qualifies, and flags contraindications before the patient walks in.

Investment
$5,000 build + $999/mo
Payback
Month 1
60s
AI response time
vs 4+ hour previous avg
+38%
Bookings (90-day)
Same ad spend
$182K
Recovered revenue
First 90 days
0
After-hours staff added
Pure system leverage
Before
  • − No after-hours coverage
  • − Inquiries dropped silently after 5pm
  • − Manual intake on paper
  • − No contraindication flagging until consult
After
  • + 24/7 AI concierge — sub-60s response
  • + Every lead captured + qualified
  • + Digital intake + provider dashboard
  • + Auto-flagging on Day 1 of intake
Specialty Clinic · Texas

Cut new patient intake time by 73%.

A growing specialty clinic was burning 22 minutes per new patient on intake — by the third visit the front desk was a bottleneck. We rebuilt the intake workflow, authored 7 SOPs, and connected the AI front desk to the EHR.

Investment
$15,000 ops audit + 60-day fractional COO
Payback
Month 2
22 → 6 min
Per intake
73% reduction
1.5 FTE
Front desk freed
Redeployed to clinical
+42%
Patient throughput
Same physical footprint
$96K/yr
Labor reallocated
Without layoffs
Before
  • − Paper intake on clipboards
  • − No standardized workflow
  • − Insurance verification by hand
  • − Staff retraining every quarter
After
  • + AI-assisted digital intake
  • + 7 SOPs covering full patient lifecycle
  • + Auto insurance pre-check
  • + 30-day onboarding for new hires
Capacity is controlled. Intentionally.

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